{"id":3061,"date":"2026-04-16T12:16:42","date_gmt":"2026-04-16T12:16:42","guid":{"rendered":"https:\/\/joyskils.r-one.dev\/?page_id=3061"},"modified":"2026-05-06T10:52:01","modified_gmt":"2026-05-06T10:52:01","slug":"delivery-policy","status":"publish","type":"page","link":"https:\/\/joyskils.r-one.dev\/delivery-policy\/","title":{"rendered":"Delivery Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3061\" class=\"elementor elementor-3061\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a7eea58 e-flex e-con-boxed e-con e-parent\" data-id=\"a7eea58\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3b93de3 header-acc e-con-full e-flex e-con e-child\" data-id=\"3b93de3\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-7e51ea9 e-con-full e-flex e-con e-child\" data-id=\"7e51ea9\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2602f61 elementor-widget__width-inherit elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"2602f61\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\"><h2 class=\"elementor-heading-title elementor-size-default elementor-inline-editing pen\" data-elementor-setting-key=\"title\" data-pen-placeholder=\"Type Here...\" style=\"line-height: 72px\"><font color=\"#ffffff\" face=\"Exo, sans-serif\"><span style=\"font-size: 60px;letter-spacing: normal;text-transform: capitalize\"><b>DELIVERY POLICY<\/b><\/span><\/font><\/h2><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4042b1b e-flex e-con-boxed e-con e-parent\" data-id=\"4042b1b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7a6805 elementor-widget elementor-widget-text-editor\" data-id=\"e7a6805\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Effective Date:<strong> 5 November 2025<\/strong><\/p><p>This Delivery Policy (\u201cPolicy\u201d) applies to the website and digital services available at https:\/\/joyskils.r-one.dev\/ (the<br \/>\u201cWebsite\u201d), operated by Itemsism O\u00dc (the \u201cCompany\u201d, \u201cwe\u201d, \u201cus\u201d, or \u201cour\u201d), a company duly incorporated under<br \/>the laws of the Republic of Estonia, with its registered office at Harju maakond, Tallinn, Lasnam\u00e4e linnaosa,<br \/>Tuulem\u00e4e tn 5, 11411, Estonia, registration number 17363244.<\/p><p><span style=\"font-weight: 400;\">Email: <\/span><strong><a href=\"mailto:info@joyskils.r-one.dev\">info@joyskils.r-one.dev<\/a><\/strong><\/p><p>This Policy explains how digital content, educational software, account-based entitlements, paid digital<br \/>functionality, and any related digital access made available through the Website are supplied to users.<\/p><p>This Policy should be read together with the Website Terms and Conditions, Privacy Policy, Cookie Policy, and any applicable Refund, Chargeback and Dispute Policy published on the Website.<\/p><h2><b>1. Scope of this Policy<\/b><\/h2><p><span style=\"font-weight: 400;\">1.1. This Policy applies to the electronic supply of digital content and digital services made available through the<br \/>Website.<\/span><\/p><p><span style=\"font-weight: 400;\">1.2. For the purposes of this Policy, \u201cdelivery\u201d means the making available of purchased or otherwise granted digital content, educational software features, paid access, coins, credits, or other digital entitlements through the Website, the Service, or the relevant user account, as applicable.<\/span><\/p><p><span style=\"font-weight: 400;\">1.3. This Policy applies only to digital supply. No physical goods are shipped unless expressly stated otherwise on the Website.<\/span><\/p><h2><b>2. Nature of the Service<\/b><\/h2><p><span style=\"font-weight: 400;\">2.1. The Website provides access to software-based educational software, digital functionality, and related digital features supplied electronically. <\/span><\/p><p><span style=\"font-weight: 400;\">2.2. Where offered on the Website, users may obtain access to paid digital features, educational software functionality, virtual coins, credits, or similar digital-use entitlements for use within the Service.<\/span><\/p><p><span style=\"font-weight: 400;\">2.3. Any such digital content or digital service is supplied electronically through the Website and, where relevant, through the user\u2019s account or digital environment.<\/span><\/p><h2><b>3. When Delivery Occurs<\/b><\/h2><p><span style=\"font-weight: 400;\">3.1. Delivery is deemed to occur when the relevant digital content, educational software feature, paid access, coin balance, credit allocation, or other digital entitlement is made available to the user within the Website, the Service, or the user\u2019s account.<\/span><\/p><p><span style=\"font-weight: 400;\">3.2. Depending on the nature of the transaction, delivery may occur, for example, when:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">(a) purchased coins or credits are credited to the relevant account;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">(b) paid access to educational software features is activated;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">(c) a purchased digital entitlement becomes available for immediate use; or<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">(d) the relevant digital content or functionality is otherwise made accessible through the Website.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\"><br \/>3.3. Confirmation emails, receipts, or on-screen notifications may be provided for convenience, but unless expressly stated otherwise, they do not by themselves determine whether delivery has occurred. Delivery is determined by the actual availability of the relevant digital entitlement within the Service.<\/span><\/p><h2><b>4. Delivery Timing<\/b><\/h2><p><span style=\"font-weight: 400;\">4.1. Unless otherwise stated on the Website, delivery is ordinarily performed promptly after successful payment confirmation or, where no payment is required, promptly after the relevant entitlement is granted.<\/span><\/p><p><span style=\"font-weight: 400;\">4.2. In some cases, delivery may be delayed where reasonably necessary due to payment authorization procedures, fraud-prevention or security checks, technical maintenance, service interruptions, third-party service provider issues,<br \/>or other circumstances beyond the Company\u2019s reasonable control.<\/span><\/p><p><span style=\"font-weight: 400;\">4.3. The Company not guarantee that every transaction or entitlement will be supplied instantaneously in all circumstances, but will take reasonable steps to ensure timely electronic supply consistent with the nature of the Service.<\/span><\/p><h2><b>5. Conditions for Delivery<\/b><\/h2><p><span style=\"font-weight: 400;\">5.1. Delivery may depend on one or more of the following:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">(a) successful completion and confirmation of the relevant transaction;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">(b) the existence of a valid user account where account-based delivery is required;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">(c) the user being able to access the Website using compatible equipment, software, and internet connectivity;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">(d) compliance with the Website Terms and Conditions; and<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">(e) the absence of reasonable fraud, abuse, or security concerns requiring review.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\"><br \/>5.2. The Company reserves the right to withhold, delay, restrict, or reverse delivery where reasonably necessary to investigate suspected fraud, payment misuse, technical manipulation, unlawful conduct, or breaches of the Terms and Conditions, subject always to any mandatory rights under applicable law.<\/span><\/p><h2><b>6. User Responsibilities<\/b><\/h2><p><span style=\"font-weight: 400;\">6.1. The user is responsible for providing accurate account, payment, and contact information necessary for the supply of the relevant digital content or digital service.<\/span><\/p><p><span style=\"font-weight: 400;\">6.2. The user is also responsible for ensuring that they use compatible devices, browser versions, operating systems, and internet access sufficient to access the Service.<\/span><\/p><p><span style=\"font-weight: 400;\">6.3. The user should check their account, transaction confirmation, and the relevant part of the Website after purchase or activation in order to verify whether delivery has occurred.<\/span><\/p><p><span style=\"font-weight: 400;\">6.4. Where login credentials are required for access, the user remains responsible for maintaining the confidentiality and security of those credentials.<\/span><\/p><h2><b>7. Non-Delivery, Delay, or Access Issues<\/b><\/h2><p><span style=\"font-weight: 400;\">7.1. If the user believes that purchased or granted digital content, access, coins, credits, or another entitlement has not been delivered correctly, the user should contact the Company without undue delay at <\/span><strong><a href=\"mailto:info@joyskils.r-one.dev\">info@joyskils.r-one.dev<\/a><\/strong><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">7.2. To help the Company investigate a delivery issue, the user should provide, where available:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">(a) their full name;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">(b) the email address linked to the account;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">(c) the transaction date and amount;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">(d) the order, payment, or transaction reference;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">(e) a description of the issue; and<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">(f) any supporting materials reasonably available, such as screenshots.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\"><br \/>7.3. Upon review of a verified delivery issue, the Company may, as appropriate and depending on the circumstances, take one or more of the following steps:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">(a) activate or restore access;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">(b) re-credit missing coins or credits;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">(c) correct an account balance or entitlement record;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">(d) re-supply the affected digital feature; or<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">(e) provide any other remedy required by applicable law or appropriate under the circumstances.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\"><br \/>7.4. Nothing in this Policy limits any legal remedy available to a consumer where digital content or a digital service is not supplied or does not conform to the contract, to the extent such rights arise under mandatory applicable law.<\/span><\/p><h2><b>8. Temporary Interruptions and Technical Availability<\/b><\/h2><p><span style=\"font-weight: 400;\">8.1. The Website and the Service may occasionally be affected by maintenance, updates, outages, security incidents, force majeure events, or failures of third-party infrastructure.<\/span><\/p><p><span style=\"font-weight: 400;\">8.2. Temporary technical unavailability does not automatically mean that delivery has failed, particularly where the relevant entitlement has already been correctly credited or activated but temporary access is impaired by a later interruption.<\/span><\/p><p><span style=\"font-weight: 400;\">8.3. Where a user reports a material issue affecting supplied digital content or digital services, the Company may investigate the matter and, where appropriate, take corrective steps consistent with applicable law and the Company\u2019s other policies.<\/span><\/p><h2><b>9. No Physical Shipment<\/b><\/h2><p><span style=\"font-weight: 400;\">9.1. The Service consists of digital content and digital services supplied electronically.<\/span><\/p><p><span style=\"font-weight: 400;\">9.2. No postal, courier, or other physical shipment is made in relation to ordinary purchases or account-based entitlements on the Website, unless expressly stated otherwise on the Website.<\/span><\/p><h2><b>10. Relationship with Other Policies<\/b><\/h2><p><span style=\"font-weight: 400;\">10.1. This Policy forms part of the legal framework governing use of the Website together with the <\/span><b>Terms and Conditions<\/b><span style=\"font-weight: 400;\"> and other applicable policies published on the Website.<\/span><\/p><p><span style=\"font-weight: 400;\">10.2. Questions regarding cancellation, withdrawal, refunds, billing disputes, unauthorized payments, or chargebacks are governed by the applicable <\/span><b>Refund, Chargeback and Dispute Policy<\/b><span style=\"font-weight: 400;\"> and by any mandatory rights available under applicable consumer law.<\/span><\/p><h2><b>11. Consumer Rights<\/b><\/h2><p><span style=\"font-weight: 400;\">11.1. Nothing in this Policy excludes, limits, or waives any rights that cannot lawfully be excluded or limited under applicable consumer protection law.<\/span><\/p><p><span style=\"font-weight: 400;\">11.2. If the user is a consumer resident in the European Union or European Economic Area, mandatory rights available under applicable law, including any mandatory rules concerning the supply of digital content or digital services, remain unaffected.<\/span><\/p><h2><b>12. Governing Law<\/b><\/h2><p><span style=\"font-weight: 400;\">12.1. This Policy shall be governed by and interpreted in accordance with the laws of the Republic of Estonia.<\/span><\/p><p><span style=\"font-weight: 400;\">12.2. Where mandatory consumer protection law of the user\u2019s country of habitual residence applies and cannot be contractually excluded, nothing in this Policy shall deprive the user of the protection afforded by such mandatory provisions.<\/span><\/p><h2><b>13. Changes to this Policy<\/b><\/h2><p><span style=\"font-weight: 400;\">13.1. The Company may update or amend this Policy from time to time to reflect legal, regulatory, operational, technical, or commercial changes.<\/span><\/p><p><span style=\"font-weight: 400;\">13.2. The current version of this Policy will be published on the Website with its effective date.<\/span><\/p><h2><b>14. Contact Information<\/b><\/h2><p><span style=\"font-weight: 400;\">If you have questions regarding this Policy or believe that digital content, educational software features, coins, credits, or other access rights were not delivered correctly, you may contact:<\/span><\/p><p><b>Itemsism O\u00dc<\/b><b><br \/><\/b><span style=\"font-weight: 400;\">Harju maakond, Tallinn<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Lasnam\u00e4e linnaosa, Tuulem\u00e4e tn 5<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">11411, Estonia<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\"><br \/><\/span><strong>Website: <\/strong><a href=\"https:\/\/joyskils.r-one.dev\/\"><span style=\"font-weight: 400;\"><strong>https:\/\/joyskils.r-one.dev<\/strong>\/<\/span><span style=\"font-weight: 400;\"><br \/><\/span><\/a><\/p><p><strong>Email: <a href=\"mailto:info@joyskils.r-one.dev\">info@joyskils.r-one.dev<\/a><\/strong><\/p><p><strong>Registration number: 17363244<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>DELIVERY POLICY Effective Date: 5 November 2025 This Delivery Policy (\u201cPolicy\u201d) applies to the website and digital services available at https:\/\/joyskils.r-one.dev\/ (the\u201cWebsite\u201d), operated by Itemsism O\u00dc (the \u201cCompany\u201d, \u201cwe\u201d, \u201cus\u201d, or \u201cour\u201d), a company duly incorporated underthe laws of the Republic of Estonia, with its registered office at Harju maakond, Tallinn, Lasnam\u00e4e linnaosa,Tuulem\u00e4e tn 5, [&hellip;]<\/p>\n","protected":false},"author":157,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-3061","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - 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