DELIVERY POLICY

Effective Date: 5 November 2025

This Delivery Policy (“Policy”) applies to the website and digital services available at https://joyskils.r-one.dev/ (the
“Website”), operated by Itemsism OÜ (the “Company”, “we”, “us”, or “our”), a company duly incorporated under
the laws of the Republic of Estonia, with its registered office at Harju maakond, Tallinn, Lasnamäe linnaosa,
Tuulemäe tn 5, 11411, Estonia, registration number 17363244.

Email: [email protected]

This Policy explains how digital content, educational software, account-based entitlements, paid digital
functionality, and any related digital access made available through the Website are supplied to users.

This Policy should be read together with the Website Terms and Conditions, Privacy Policy, Cookie Policy, and any applicable Refund, Chargeback and Dispute Policy published on the Website.

1. Scope of this Policy

1.1. This Policy applies to the electronic supply of digital content and digital services made available through the
Website.

1.2. For the purposes of this Policy, “delivery” means the making available of purchased or otherwise granted digital content, educational software features, paid access, coins, credits, or other digital entitlements through the Website, the Service, or the relevant user account, as applicable.

1.3. This Policy applies only to digital supply. No physical goods are shipped unless expressly stated otherwise on the Website.

2. Nature of the Service

2.1. The Website provides access to software-based educational software, digital functionality, and related digital features supplied electronically.

2.2. Where offered on the Website, users may obtain access to paid digital features, educational software functionality, virtual coins, credits, or similar digital-use entitlements for use within the Service.

2.3. Any such digital content or digital service is supplied electronically through the Website and, where relevant, through the user’s account or digital environment.

3. When Delivery Occurs

3.1. Delivery is deemed to occur when the relevant digital content, educational software feature, paid access, coin balance, credit allocation, or other digital entitlement is made available to the user within the Website, the Service, or the user’s account.

3.2. Depending on the nature of the transaction, delivery may occur, for example, when:

  • (a) purchased coins or credits are credited to the relevant account;
  • (b) paid access to educational software features is activated;
  • (c) a purchased digital entitlement becomes available for immediate use; or
  • (d) the relevant digital content or functionality is otherwise made accessible through the Website.


3.3. Confirmation emails, receipts, or on-screen notifications may be provided for convenience, but unless expressly stated otherwise, they do not by themselves determine whether delivery has occurred. Delivery is determined by the actual availability of the relevant digital entitlement within the Service.

4. Delivery Timing

4.1. Unless otherwise stated on the Website, delivery is ordinarily performed promptly after successful payment confirmation or, where no payment is required, promptly after the relevant entitlement is granted.

4.2. In some cases, delivery may be delayed where reasonably necessary due to payment authorization procedures, fraud-prevention or security checks, technical maintenance, service interruptions, third-party service provider issues,
or other circumstances beyond the Company’s reasonable control.

4.3. The Company not guarantee that every transaction or entitlement will be supplied instantaneously in all circumstances, but will take reasonable steps to ensure timely electronic supply consistent with the nature of the Service.

5. Conditions for Delivery

5.1. Delivery may depend on one or more of the following:

  • (a) successful completion and confirmation of the relevant transaction;
  • (b) the existence of a valid user account where account-based delivery is required;
  • (c) the user being able to access the Website using compatible equipment, software, and internet connectivity;
  • (d) compliance with the Website Terms and Conditions; and
  • (e) the absence of reasonable fraud, abuse, or security concerns requiring review.


5.2. The Company reserves the right to withhold, delay, restrict, or reverse delivery where reasonably necessary to investigate suspected fraud, payment misuse, technical manipulation, unlawful conduct, or breaches of the Terms and Conditions, subject always to any mandatory rights under applicable law.

6. User Responsibilities

6.1. The user is responsible for providing accurate account, payment, and contact information necessary for the supply of the relevant digital content or digital service.

6.2. The user is also responsible for ensuring that they use compatible devices, browser versions, operating systems, and internet access sufficient to access the Service.

6.3. The user should check their account, transaction confirmation, and the relevant part of the Website after purchase or activation in order to verify whether delivery has occurred.

6.4. Where login credentials are required for access, the user remains responsible for maintaining the confidentiality and security of those credentials.

7. Non-Delivery, Delay, or Access Issues

7.1. If the user believes that purchased or granted digital content, access, coins, credits, or another entitlement has not been delivered correctly, the user should contact the Company without undue delay at [email protected].

7.2. To help the Company investigate a delivery issue, the user should provide, where available:

  • (a) their full name;
  • (b) the email address linked to the account;
  • (c) the transaction date and amount;
  • (d) the order, payment, or transaction reference;
  • (e) a description of the issue; and
  • (f) any supporting materials reasonably available, such as screenshots.


7.3. Upon review of a verified delivery issue, the Company may, as appropriate and depending on the circumstances, take one or more of the following steps:

  • (a) activate or restore access;
  • (b) re-credit missing coins or credits;
  • (c) correct an account balance or entitlement record;
  • (d) re-supply the affected digital feature; or
  • (e) provide any other remedy required by applicable law or appropriate under the circumstances.


7.4. Nothing in this Policy limits any legal remedy available to a consumer where digital content or a digital service is not supplied or does not conform to the contract, to the extent such rights arise under mandatory applicable law.

8. Temporary Interruptions and Technical Availability

8.1. The Website and the Service may occasionally be affected by maintenance, updates, outages, security incidents, force majeure events, or failures of third-party infrastructure.

8.2. Temporary technical unavailability does not automatically mean that delivery has failed, particularly where the relevant entitlement has already been correctly credited or activated but temporary access is impaired by a later interruption.

8.3. Where a user reports a material issue affecting supplied digital content or digital services, the Company may investigate the matter and, where appropriate, take corrective steps consistent with applicable law and the Company’s other policies.

9. No Physical Shipment

9.1. The Service consists of digital content and digital services supplied electronically.

9.2. No postal, courier, or other physical shipment is made in relation to ordinary purchases or account-based entitlements on the Website, unless expressly stated otherwise on the Website.

10. Relationship with Other Policies

10.1. This Policy forms part of the legal framework governing use of the Website together with the Terms and Conditions and other applicable policies published on the Website.

10.2. Questions regarding cancellation, withdrawal, refunds, billing disputes, unauthorized payments, or chargebacks are governed by the applicable Refund, Chargeback and Dispute Policy and by any mandatory rights available under applicable consumer law.

11. Consumer Rights

11.1. Nothing in this Policy excludes, limits, or waives any rights that cannot lawfully be excluded or limited under applicable consumer protection law.

11.2. If the user is a consumer resident in the European Union or European Economic Area, mandatory rights available under applicable law, including any mandatory rules concerning the supply of digital content or digital services, remain unaffected.

12. Governing Law

12.1. This Policy shall be governed by and interpreted in accordance with the laws of the Republic of Estonia.

12.2. Where mandatory consumer protection law of the user’s country of habitual residence applies and cannot be contractually excluded, nothing in this Policy shall deprive the user of the protection afforded by such mandatory provisions.

13. Changes to this Policy

13.1. The Company may update or amend this Policy from time to time to reflect legal, regulatory, operational, technical, or commercial changes.

13.2. The current version of this Policy will be published on the Website with its effective date.

14. Contact Information

If you have questions regarding this Policy or believe that digital content, educational software features, coins, credits, or other access rights were not delivered correctly, you may contact:

Itemsism OÜ
Harju maakond, Tallinn
Lasnamäe linnaosa, Tuulemäe tn 5
11411, Estonia

Website: https://joyskils.r-one.dev/

Email: [email protected]

Registration number: 17363244

Reg. No: 17363244

Registered office address: Harju maakond, Tallinn,
Lasnamäe linnaosa, Tuulemäe tn 5, 11411

Registration date 03.11.2025

+37253686364

[email protected]

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© 2026 Itemsism OÜ. All rights reserved.

TERMS & CONDITIONS

Effective Date: 5 November 2025

1. Introduction

1.1. These Terms and Conditions (the “Agreement”) govern access to and use of the website and related digital services operated by Itemsism OÜ (the “Company”, “we”, “us”, or “our”), a company duly incorporated under the laws of the Republic of Estonia, whose registered office is located at Harju maakond, Tallinn, Lasnamäe linnaosa, Tuulemäe tn 5, 11411, Estonia (the “Website”).

1.2. Itemsism OÜ provides users with access to interactive digital games, exercises, and related content designed for cognitive training, mental stimulation, and entertainment (the “Service”).

1.3. By accessing or using the Website or the Service, the user (“User”) confirms that they have read, understood, and expressly agree to be legally bound by this Agreement and all policies incorporated herein.

1.4. If the User does not agree to these Terms, they must immediately discontinue use of the Website and the Service.

1.5. Itemsism OÜ reserves the right to update, modify, or replace these Terms from time to time as described in Section 14 of this Agreement.

2. Definitions

For the purposes of this Agreement, the following definitions apply:

Service – the digital platform, software, and related services provided by Itemsism OÜ through the Website and any associated applications or platforms.

Website – the online platform operated by the Company through which Users may access the Service.

User – any individual who accesses or uses the Website or Service.

Account – a registered user profile that allows a User to access certain features of the Service.

Content – all information, software, text, graphics, images, audio, video, games, exercises, algorithms, and materials available through the Website.

Company Policies – all legal or operational policies referenced by this Agreement, including but not limited to the Privacy Policy and Cookie Policy.

3. Eligibility and Age Requirements

3.1. The Service is intended only for individuals who meet the minimum legal age required to form a binding agreement under applicable law.

3.2. Unless otherwise required by local law:

Users located in the European Economic Area must be at least 16 years of age.

Users located in jurisdictions where the legal age of digital consent is higher must comply with the applicable local age requirement.

3.3. By using the Service, the User represents and warrants that they meet the applicable age requirement.

3.4. Itemsism OÜ does not knowingly collect or process personal data from individuals below the applicable age threshold.

4. Account Registration and Security

4.1. Certain features of the Service may require the creation of a User Account.

4.2. Users agree to provide accurate, current, and complete information when creating an Account.

4.3. The User is solely responsible for maintaining the confidentiality and security of their account credentials and for all activities that occur under their Account.

4.4. Users must immediately notify the Company if they become aware of unauthorized access to their Account.

4.5. Itemsism OÜ reserves the right to suspend, restrict, or terminate Accounts where it reasonably suspects fraud, abuse, unlawful conduct, or breach of this Agreement.

5. Description of the Service

5.1. The Service provides digital cognitive games and exercises intended for educational and entertainment purposes.

5.2. The Service may include:

  • interactive cognitive training games
  • mental exercises and challenges
  • performance tracking tools
  • gameplay statistics and rankings
  • additional digital features introduced from time to time

5.3. Itemsism OÜ may modify, update, suspend, or discontinue any part of the Service at its sole discretion.

5.4. Itemsism OÜ does not guarantee uninterrupted or error-free availability of the Service.

6. Medical and Health Disclaimer

6.1. The Service is designed for entertainment and cognitive stimulation purposes only.

6.2. The Service does not constitute medical advice, psychological treatment, diagnostic services, or healthcare services.

6.3. Itemsism OÜ makes no representations, warranties, or guarantees that use of the Service will:

  • improve cognitive ability
  • prevent cognitive decline
  • treat neurological or psychological conditions
  • produce measurable health outcomes

6.4. Users must not rely on the Service as a substitute for professional medical or psychological advice.

6.5. Users with medical conditions or cognitive concerns should consult a qualified healthcare professional before using the Service.

7. User Obligations

7.1. Users agree to use the Service strictly for lawful purposes and in accordance with this Agreement.

7.2. Users must not:

  • use the Service for illegal activities
  • interfere with the operation or security of the Website
  • attempt to gain unauthorized access to systems or data
  • reverse engineer or exploit the software underlying the Service
  • use automated tools, bots, or scripts to manipulate the Service

7.3. Users must not upload or transmit malicious code, malware, or harmful content through the Website.

8. Intellectual Property

8.1. All intellectual property rights in the Website and the Service, including games, algorithms, design elements, software, trademarks, and content, belong exclusively to Itemsism OÜ or its licensors.

8.2. Users are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service for personal, non-commercial purposes.

8.3. Users may not, without prior written authorization from Itemsism OÜ, reproduce, distribute, modify, reverse engineer, sell, sub-license, or exploit any part of the Service without prior written consent from the Company.

8.4. Unauthorized use of the Company’s intellectual property may result in legal action.

9. User Generated Content

9.1. Where the Service allows Users to submit content (such as comments, feedback, or suggestions), Users grant Itemsism OÜ a worldwide, royalty-free, irrevocable, perpetual license to use, modify, and distribute such content.

9.2. Users warrant that any content they submit does not infringe the rights of third parties.

10. Fees and Payments

10.1. Certain features of the Service may require payment.

10.2. Payments are processed through independent third-party payment service providers.

10.3. Itemsism OÜ does not store or directly process full payment card information.

10.4. All fees, prices, and payment conditions will be displayed on the Website before purchase.

10.5. Digital purchases may be non-refundable once access to the content has been granted, except where mandatory consumer protection laws provide otherwise except where required by applicable consumer law.

11. Limitation of Liability

11.1. To the fullest extent permitted by applicable law, Itemsism OÜ shall not be liable for:

  • any indirect, incidental, special, or consequential damages
  • loss of profits, revenue, data, or business opportunities
  • interruptions, downtime, or technical errors
  • decisions or actions taken by Users based on use of the Service

11.2. The Service is provided “as is” and “as available”, without warranties or representations of any kind, whether express or implied.

11.3. The Company does not guarantee that the Service will be uninterrupted, secure, or error-free.

11.4. To the maximum extent permitted by law, the total liability of Itemsism OÜ arising from or in connection with the use of the Service shall not exceed the total amount paid by the User for the Service during the previous three (3) months.

12. Indemnification

12.1. The User agrees to indemnify and hold harmless the Company, its directors, employees, partners, and affiliates from any claims, damages, liabilities, costs, or expenses arising out of or in connection with:

  • the User’s violation of this Agreement
  • misuse of the Service
  • violation of applicable law
  • infringement of third-party rights

13. Termination

13.1. Itemsism OÜ may suspend or terminate access to the Service at any time where it reasonably believes that a User has violated this Agreement.

13.2. Users may discontinue use of the Service at any time.

13.3. Upon termination, any rights granted under this Agreement shall immediately cease.

14. Amendments

14.1. Itemsism OÜ reserves the right to update or modify this Agreement at any time.

14.2. Updated versions will be published on the Website with a revised Effective Date.

14.3. Continued use of the Service after the updated terms become effective constitutes acceptance of the revised Agreement.

15. Governing Law and Jurisdiction

15.1. This Agreement shall be governed by and construed in accordance with the laws of the Republic of Estonia.

15.2. Any disputes arising from or relating to this Agreement or the use of the Service shall be subject to the exclusive jurisdiction of the competent courts of Estonia.

15.3. Where mandatory consumer protection laws apply in the User’s country of residence, such rights remain unaffected.

16. Contact Information

If you have any questions regarding these Terms and Conditions, you may contact the Company at:

Itemsism OÜ
Harju maakond, Tallinn
Lasnamäe linnaosa, Tuulemäe tn 5
11411, Estonia

Website: https://joyskils.r-one.dev/

Email: [email protected]

Registration number: 17363244